Last updated: July 2026
At STORM, we want you to love every piece you wear. If something isn't right, we're here to help. This Refund Policy explains how returns, exchanges and refunds work for orders placed on our website.
You may return any item within 14 days of receiving your order, in accordance with EU consumer protection law. The 14-day period begins the day after you receive your package.
To be eligible for a refund, items must be unworn, unwashed, and in their original condition with all tags attached. We cannot accept returns of items that show signs of wear, damage caused by the customer, or items returned outside the 14-day window.
To initiate a return, contact us at the email address listed on your order confirmation with your order number and the item(s) you wish to return. We will respond with a return address and instructions. Please ship the items back using a trackable service, as STORM is not responsible for packages lost in transit.
Once we receive and inspect your returned items, we will notify you and issue a refund to your original payment method within 14 days. Return shipping costs are borne by the customer, unless the item received was faulty or incorrect — in which case STORM will cover the return shipping.
Want a different size or fit? The fastest way is to return the original item for a refund and place a new order for the item you want. This ensures your preferred size is reserved before it sells out.
If you receive a faulty or incorrect item, please contact us immediately with a photo and your order number. We will arrange a replacement or full refund, including return shipping, at no cost to you.
For any questions about returns or refunds, reach out via the contact details on your order confirmation. We aim to respond within 2 business days.